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Returns and Warranty

The following Terms and Conditions regulate the customer order at LR13 Holdings (Pty) Ltd trading as 'SpaceSave'.

  • We accept payment by:
  • Credit Cards / Debit Cards / Cheque Cards (Diners Club and American Express are currently not accepted.)
  • Instant EFT payment
  • Direct Bank Deposit or Electronic Funds Transfer (EFT)

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won't be shipped until the funds have cleared in our account. Please send a Proof Of Payment to info@spacesave.co.za to confirm your order!

  • For safety reasons, we do not accept cash on delivery (COD). Payment must be made in full and reflect in our bank account before delivery.
  • Payments made by EFT (Electronic funds Transfer) normally require 48 hours to clear funds and allocate them to the orders.
  • SpaceSave does not accept payment by cheque because of the high risk of fraud prevalent in South Africa.
  • SpaceSave will not reserve any goods for any customer until full payment has been received and cleared.

Return Policy

We want you to feel like every item is the perfect match for your home. If it's not the right fit, we'll help you get it sorted.

All merchandise displayed and sold by SpaceSave is subject to stringent quality control standards.

Should you not be satisfied with your purchase, you can return most items for a refund or store credit within 30 days of delivery. Return shipping costs may apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can't be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. "3 for 2" (unless the entire bundle is returned)
  • Items marked "Non-Returnable" on the sale page
  • Items you have already assembled

However, if your item is damaged or defective, these exceptions do not apply. In this case, we'll take care of it and work with you to find the best solution.

To request a return, phone us on 064 224 4773, send us an email to info@spacesave.co.za or contact us via the website.

Returns & Exchanges

Wrong Items

Please check your delivery immediately to see if it matches your order. If you receive the wrong item, don't accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. 

Damaged or Defective Items

Check your delivery immediately for any external damage. If so, don't accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. 

If you only notice the damage once you have unpacked, please contact us immediately.

If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to us. In these instances, the return/replacement of the product is at our discretion, but we will always aim to solve problems with damaged items as best possible.

We know how frustrating this situation can be. Return shipping for damaged or defective items is free - just pick your preferred resolution:

  • Replacement parts (e.g. table leg)
  • A replacement item
  • A refund

Note that the damage must be clearly evident as having occurred before or during delivery.

Exchanges

If you'd like to exchange an item for a different colour, different size, or different product altogether, we are happy to help you with that! The process is like a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.

Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.

After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order.

Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.

Return Shipping
Return shipping costs will be deducted from your refund and can vary depending on the location of the return.
We generally recommend that shipping is arranged by us to benefit from lower shipping costs.
Cancelling Returns

Already filled out the return form but changed your mind? Don't worry! You can always cancel the return at least one day before the courier arrives.

Refunds

You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.

Warranty Policy

We will gladly refund/replace/repair defective goods within a period of up to 6 months, depending on the intended use and lifespan of a product. This warranty does not apply to ordinary wear and tear, misuse, abuse or gross negligence.